Since this place is the only vendormy vet uses, I refused to let them handle my angel. So after my surgery today, we had to go pick her up and take her to another vet for them to take care of her for us. We should have NEVER been put in this aweful situation and I hope no one else does.
I will NEVER use or recommend this company!!! Yesterday we had to put our sweet kitty cat to rest suddenly. Between making the decision and waiting for it to take place, we were shown the options. We chose to just get the pawprint in the shadow box. We were told the price and gave the vet our credit card, assuming everything was handled.
Not even 5 minutes after walking in the door from this aweful event, the owner of Heavenly Acres called me. She said she was going to need another $40 from me because she said she was having to take 20 extra steps just for me, having to go out of her way To just get my kitty. She tried to tell me that she's "providing" all of those services for me, but because I didn't purchase a certain cremation package, I had to pay her extra!
Basically she was telling me that my kitty was inconveniencing her and I had to pay more for her services than I had already been told. This place is a racket, just like regular funeral homes and they obviously and sadly prey on pet owners when they are going through their toughest times.
Thank you for taking care of LittleFoot for me. It's not something you want to think about, but I'm glad you're there.
The level of service provided to me when I had to euthanize my cat Gracie was suburb. Thank you.
We recently had to say goodbye to our 8 1/2 year old dachshund and opted to have his body cremated. We turned to Heavenly Acres For Pets and the level of compassion and professionalism we received exceeded our expectations. It's always difficult when we lose our pets, but Jaci was very accommodating and supportive of our requests throughout this process which provided great comfort to our family.
I had to put my beloved companion of 13 years to sleep earlier this month. Heavenly Acres was wonderful throughout the whole process. They picked my girl up from the vet and delivered her to me once she was cremated. My baby had a special hippo toy she loved and they kept her toy with her the whole time and cremated it with her. They delivered Jamie to my house in a beautiful urn with a certificate of cremation. She was treated with respect throughput the process and all the staff were extremely caring and sympathetic. I will be using their services again then next time one of my babies passes.
Heavenly Acres For Pets is a US Funeral Home based in Elm Grove, Louisiana. Heavenly Acres For Pets is located at 4030 LA-154, Elm Grove, LA 71051, USA.
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